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Privacy Policy

Last Updated: February 9, 2026

1. Introduction

Welcome to TimkaMe.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone receptionist service.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

2.2 Information Collected Automatically

2.3 SMS Communications Data

3. How We Use Your Information

We use the collected information for the following purposes:

📱 SMS Communications

We send SMS messages to your customers ONLY with their explicit consent. When a customer books an appointment through our AI assistant, they verbally agree to receive:

Frequency: Up to 3 messages per appointment. Message and data rates may apply.
Opt-out: Customers can reply STOP at any time to unsubscribe.
Help: Customers can reply HELP for assistance.

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our service:

4.2 Data Processor and Controller

Under applicable data protection laws, TimkaMe.com acts as a Data Processor on behalf of our business subscribers (the Data Controllers). We process end-customer data only as instructed by the business subscriber and as necessary to provide the Service. We do not independently determine the purposes of processing end-customer personal data.

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 We Do NOT:

5. Data Security

We implement industry-standard security measures to protect your information:

IMPORTANT: However, no method of transmission over the internet is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security and are not liable for unauthorized access, hacking, data loss, or other security breaches beyond our reasonable control.

6. Data Retention

Recordings and transcripts are automatically purged from our systems after 90 days via a daily automated process. This includes deletion from both our database and third-party storage (Twilio). This process cannot be reversed. If you need to retain recordings longer, please export them before the 90-day period expires.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information through your account dashboard.

7.2 Data Deletion

You can delete your data directly through your account dashboard (Settings > Delete My Data), or by contacting us at privacy@timkame.com. You may choose to delete:

Note: Consent records are retained for 5 years per TCPA requirements and cannot be deleted upon request. Call metadata (duration, timestamps) is retained for billing purposes.

7.3 SMS Opt-out

Your customers can opt out of SMS communications by:

7.4 Outbound Call and SMS Opt-out

We only make outbound calls and send SMS to customers with an existing business relationship and explicit consent. Outbound calls are limited to: appointment follow-ups, missed call callbacks, service completion follow-ups, estimate follow-ups, and seasonal reminders. We never make cold calls or send unsolicited marketing messages. Outbound calls are only placed between 8:00 AM and 9:00 PM in the recipient's local time zone, in compliance with TCPA.

To opt out of all outbound communications, contact us at support@timkame.com or reply STOP to any SMS.

7.5 Cookies and Analytics

We use the following cookies and analytics tools:

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

7.6 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

8. Children's Privacy

Our service is designed for business use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@timkame.com.

For users between 13 and 18, our service may only be used with parental or guardian consent and supervision, and only in the context of a legitimate business purpose.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Specifically, data may be processed in the following locations:

We ensure appropriate safeguards are in place to protect your data during international transfers, including reliance on Standard Contractual Clauses (SCCs) where applicable, and contractual commitments from our sub-processors to maintain equivalent data protection standards. We maintain Data Processing Agreements (DPAs) with our AI service providers, including OpenAI and Deepgram, to ensure your data is processed in accordance with applicable data protection laws. For questions about international transfers or to request a copy of our DPAs, contact privacy@timkame.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

To exercise these rights, use the self-service data deletion feature in your account dashboard or contact us at privacy@timkame.com. We will respond to verifiable consumer requests within 45 days.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

🔒 Your Privacy Matters

We are committed to protecting your privacy and maintaining the security of your data. We only collect information necessary to provide and improve our service, and we never sell your personal information to third parties. No mobile information (including phone numbers collected via SMS opt-in) will be shared with third parties or affiliates for marketing or promotional purposes.