Do Not Sell My Personal Information

1. Your Rights Under CCPA/CPRA

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

• Right to Know: You can request what personal information we collect, use, disclose, and sell (if applicable).
• Right to Delete: You can request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: You can direct a business that sells or shares your personal information to stop doing so.
• Right to Correct: You can request correction of inaccurate personal information we maintain about you.
• Right to Limit Use of Sensitive Personal Information: You can limit the use of sensitive personal information to what is necessary for providing the services.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your CCPA/CPRA rights.

2. Our Data Practices

TimkaMe.com is an AI-powered phone receptionist service. We process personal information solely to provide and improve our services. Here is how we handle your data:

2.1 We Do NOT Sell Personal Information

We do not sell your personal information as defined under the CCPA/CPRA. The transfer of personal information to our service providers (such as Twilio, OpenAI, Deepgram, and Stripe) is solely for the purpose of providing and improving our services, and does not constitute a "sale" under the CCPA/CPRA.

2.2 We Do NOT Share Personal Information for Cross-Context Behavioral Advertising

We do not share your personal information with third parties for cross-context behavioral advertising purposes as defined under the CPRA.

3. Categories of Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information:

4. Third-Party Service Providers

We share personal information with the following categories of service providers strictly for operational purposes. These transfers are not considered "sales" under the CCPA/CPRA:

• Telecommunications: Twilio (phone calls and SMS delivery)
• AI Processing: OpenAI (conversation handling, text-to-speech voice synthesis), Deepgram (speech recognition and audio analysis)
• Payment Processing: Stripe (secure payment transactions)
• Database Hosting: Supabase (data storage and management)
• Infrastructure: Hetzner (cloud hosting, EU/US data centers), Cloudflare (CDN, DNS, DDoS protection)
• Email: Resend (transactional emails), Cloudflare Email Workers (email routing)
• Analytics: Google Analytics, Cloudflare Web Analytics (aggregated website usage)

Each service provider is contractually obligated to use your information only for the specific purposes of providing their services to us and to maintain appropriate security measures.

5. How to Exercise Your Rights

You can exercise your CCPA/CPRA rights through any of the following methods:

5.1 Through Your Dashboard

If you are a TimkaMe.com customer, you can manage much of your personal information directly through your account settings dashboard, including updating your information and managing communication preferences.

5.2 By Email

Send a request to privacy@timkame.com with the subject line "CCPA Request" and include:

• Your full name and email address associated with your account
• The specific right you wish to exercise
• Any additional details to help us locate your information

5.3 By Mail

Send a written request to our business address listed on our Terms of Service page.

6. Verification Process

To protect your privacy and security, we will verify your identity before fulfilling any CCPA/CPRA request. The verification process may include:

• Confirming your email address through a verification link
• Matching information you provide with information we already maintain
• For deletion requests, a two-step verification process to confirm your intent

We will respond to verifiable consumer requests within 45 calendar days of receipt. If we need more time (up to an additional 45 days), we will notify you of the extension and the reason for it.

7. Authorized Agents

You may designate an authorized agent to submit requests on your behalf. To do so, you must:

• Provide the agent with signed written permission to act on your behalf
• Verify your identity directly with us
• Confirm the agent's authorization by contacting us at privacy@timkame.com

8. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Specifically, unless permitted by law, we will not:

• Deny you goods or services
• Charge you different prices or rates for services
• Provide you a different level or quality of services
• Suggest that you may receive a different price or rate for services or a different level or quality of services

9. Data Retention

We retain personal information only as long as necessary for the purposes described in our Privacy Policy:

• Call recordings and transcripts: Automatically deleted after 90 days
• Consent records: Retained for 5 years as required by TCPA regulations
• Account information: Retained for the duration of your account, plus a reasonable period after closure
• Payment records: Retained as required by applicable tax and financial regulations

10. Changes to This Page

We may update this page periodically to reflect changes in our data practices or applicable laws. We will notify you of material changes by updating the "Last Updated" date at the top of this page.

11. Contact Us

If you have questions about this page or your privacy rights, please contact us:

• Email: privacy@timkame.com
• Support: support@timkame.com

For more details about how we collect, use, and protect your information, please see our full Privacy Policy and Terms of Service.